Returns & Withdrawal
Your statutory right of withdrawal and return information
14-Day Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, takes possession of the goods.
How to Exercise Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract:
Contact details for withdrawals:
CNC Hadwiger Maschinen und Anlagenservice GmbH
Am Lautstein 6
65510 Idstein
E-Mail: [email protected]
Tel: +49 6126 560180
Fax: +49 6126 560182
To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and no later than fourteen days.
For the repayment we use the same means of payment you used for the original transaction; you will not be charged any fees.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
Return
You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the fourteen-day period has expired.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Free Return Shipping!
We bear the costs of returning the goods. Parcel-eligible goods can also be collected by DHL.
Exceptions to the Right of Withdrawal
This right does not apply to distance contracts for delivery of goods made to customer specification or clearly tailored to personal needs.
- ✗Audio/video recordings or software if the supplied data carriers have been unsealed by the consumer
- ✗The right of return applies exclusively to consumers within the meaning of § 13 BGB
Important for Entrepreneurs
If you are an entrepreneur within the meaning of § 14 BGB and conclude the contract in the exercise of your commercial or independent professional activity, the right of withdrawal does not apply.
Questions about the Right of Withdrawal?
Our service team is happy to advise you on all questions about returns and withdrawal!