Guarantee & Warranty
Quality you can rely on
Our Quality Promise
We stand behind the quality of our products — with comprehensive guarantee and warranty services
Statutory Warranty
All new parts carry the statutory warranty obligation of 12 months from the date of purchase.
What this means for you:
- ✓Right to remedy or replacement delivery for defects
- ✓Fraudulently concealed defects: extended to statutory limitation periods
- ✓Right of recourse under § 478 BGB remains unaffected
- ✓No restriction for damages from injury to life, body or health
Important: The limitation period begins with the transfer of risk (= receipt of goods).
Extended Guarantee for Repairs
For assemblies repaired by us, we provide an extended guarantee:
6-Month Function Guarantee
on all repairs
Free Rectification
for recurring defects
Tested Quality
to manufacturer specifications
Warranty for Exchange Parts
Exchange parts (Exchange/Core) are fully refurbished original parts at a reduced price:
| Feature | Details |
|---|---|
| Warranty | 6 months from delivery |
| Quality | Inspected and tested like new |
| Advantage | Up to 60% cheaper |
Warranty Exclusions
The warranty becomes void in the event of:
- ✗Improper use or installation
- ✗Own repair attempts ("tampered" parts)
- ✗Mechanical damage caused by external force
- ✗Water damage, overvoltage, short circuits from external components
- ✗Damage from leaking batteries or electrolytic capacitors
- ✗Non-compliance with return conditions for exchange parts
Warranty Claim — How to Proceed
Send Fault Description
Photos of defect + proof of purchase + detailed description
Assessment & Solution
We assess the case and offer replacement delivery or repair
Fast Processing
Express replacement delivery possible in case of production downtime
Questions about the Guarantee?
Our service team is happy to help — for all questions about guarantee and warranty!